Plumbing AI Agent Team — 7-Agent Field Service Model

AutomatedAgents • onboard-plumbing.sh • Medium Tier (4-10 techs)

📞 Customer Calls Emergency / Service / Estimate 🌐 Web / GMB / Referral Online booking / Reviews / Leads ⚙️ OPERATIONS MANAGER Orchestrator • KPI Owner • Escalation Authority • Single Pane of Glass Cron: 6am briefing • 12pm check • 5pm close-out • Mon weekly review 📡 DISPATCH Air Traffic Control • Emergency triage (P1/P2/P3) • Route optimization • Skill-to-job matching • ETA communication 💰 ESTIMATING Quotes & Job Costing • Photo-to-quote • Margin guardrails • Code lookup & upsell • Bid follow-up 🔧 FIELD SUPPORT Tech Enablement • Mobile checklists • Parts lookup & photos • Code reference • Safety/compliance 📋 BACK OFFICE Finance & Admin • Invoicing & AR aging • Collections & payment • Permits & payroll • QuickBooks sync 🔄 MAINTENANCE Recurring Revenue • Contract renewals • Route density • SLA tracking • Upsell campaigns 📣 MARKETING Growth & Reputation • GMB optimization • Review generation • Referral tracking • Seasonal campaigns INTEGRATIONS & TOOLS ServiceTitan Job Board • Dispatch • CRM QuickBooks Invoicing • AR/AP • Payroll Twilio SMS • Voice • Dispatch Comms Google Maps Routing • ETA • Zones GMB / Yelp / Angi Reviews • Listings • Reputation 🧠 Mnemosyne Shared Memory • Jobs • KPIs • Decisions 📱 Telegram Alerts • Briefings • Owner Updates 🏭 Supply House Parts • Pricing • Availability 🎙️ Vapi Voice Agent • Inbound KEY PERFORMANCE INDICATORS Response < 90min • First-time fix > 85% • Estimate-to-close > 40% • AR aging < 10% • Maintenance retention > 90% • 5+ reviews/week Legend Orchestrator Field Ops Revenue Admin / Data Growth Marketing External Reports to Ops Mgr Data / Integration

How It Works

  • • Customer calls in → Dispatch triages (P1/P2/P3)
  • • Right tech + right parts + right route assigned
  • • Estimating quotes with margin guardrails
  • • Field Support enables techs with checklists & parts
  • • Back Office invoices, collects, manages permits
  • • Maintenance Plans drive recurring revenue
  • • Marketing fills the pipeline with reviews & referrals

Operations Manager

  • • Single pane of glass for the business owner
  • • Morning briefing at 6am, mid-day check at 12pm
  • • End-of-day close-out at 5pm
  • • Weekly KPI review every Monday at 9am
  • • Escalation authority for complaints, pricing, safety
  • • Tracks 6 KPIs across all agents

Deployment

  • • Script: onboard-plumbing.sh
  • • Tier: Medium (4-10 techs) → 7 agents
  • • Small tier: 4 agents | Large tier: 9-10 agents
  • • Each agent gets SOUL.md, systemd service, cron jobs
  • • Integrates: ServiceTitan, QuickBooks, Twilio, GMB
  • • Shared memory via Mnemosyne across all agents

AutomatedAgents • onboard-plumbing.sh • 7-Agent Field Service Model • Generated 2026-06-08